Refund policy
The Customer's rights are protected by Legislative Decree 206/2005. The Customer therefore has the right to withdraw from the contract, even partially, without explanation and without additional costs, provided that the withdrawal is communicated by registered letter with acknowledgment of receipt to VPG Value Performance Group srl, Corso Garibaldi 44 - 20121 Milan , within 10 working days from the day of receipt of the products by the Customer. This communication must specify the intention to withdraw from the purchase and the product or products for which the right of withdrawal is to be exercised, attaching a copy of the consignment note. The Customer must then return the product at his own expense by sending it to VPG Value Performance Group srl, Corso Garibaldi 44 - 20121 Milan. The Customer is responsible for the packaging; it is therefore necessary that you take all necessary precautions for shipping in order to safeguard the goods from any damage or alteration. VPG Value Performance Group srl reserves the right to refuse goods received damaged or altered.
If the withdrawal is exercised in accordance with the methods described, VPG Value Performance Group srl will refund the amount paid for the purchase of the product as soon as possible and in any case within 30 days from the date on which VPG Value Performance Group srl became aware the Customer\'s exercise of the right of withdrawal.
The refunded amount will be related to the price of the goods in question, net of delivery costs.
The right of withdrawal is not allowed in the case of: a) the purchase of sealed packaged products, opened by the Customer; b) goods which by their nature cannot be returned or are liable to deteriorate or expire rapidly.
If the withdrawal is exercised in accordance with the methods described, VPG Value Performance Group srl will refund the amount paid for the purchase of the product as soon as possible and in any case within 30 days from the date on which VPG Value Performance Group srl became aware the Customer\'s exercise of the right of withdrawal.
The refunded amount will be related to the price of the goods in question, net of delivery costs.
The right of withdrawal is not allowed in the case of: a) the purchase of sealed packaged products, opened by the Customer; b) goods which by their nature cannot be returned or are liable to deteriorate or expire rapidly.
